What to do when Internet Explorer isn't working
Here are some common solutions to problems you might be experiencing with your browser. You can also look for answers in the Internet Explorer forum.
Internet Explorer won't open, or crashes immediately after opening
If you can't open Internet Explorer, or if it opens briefly and then closes, the problem might be caused by low memory, or damaged or missing system files.
Restart your PC to clear the memory and then reopen Internet Explorer.
Internet Explorer crashes, freezes, or hangs
There are many reasons that Internet Explorer might encounter a problem and crash. If the browser is crashing often, try the solutions below.
Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)
Enter Troubleshooting in the search box, and then tap or click Troubleshooting.
Tap or click View all, select Internet Explorer Performance, and then follow the instructions in the Troubleshooter.
Internet Explorer crashes when watching video
Pages aren't displaying correctly or appear blank
Here are some things to try if areas of a page are missing, or text and images are misaligned.
Report problems with websites
If Internet Explorer has a problem with a particular website you visit, you can report the problem to Microsoft. We'll use your feedback to help improve Internet Explorer and how Internet Explorer interacts with sites.