What to do when Internet Explorer isn't working


Internet Explorer 11 More

Here are some common solutions to problems you might be experiencing with your browser. You can also look for answers in the Internet Explorer forum.

Internet Explorer won't open, or crashes immediately after opening

If you can't open Internet Explorer, or if it opens briefly and then closes, the problem might be caused by low memory, or damaged or missing system files.

Restart your PC to clear the memory and then reopen Internet Explorer.

Internet Explorer crashes, freezes, or hangs

There are many reasons that Internet Explorer might encounter a problem and crash. If the browser is crashing often, try the solutions below.

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.)

  2. Enter Troubleshooting in the search box, and then tap or click Troubleshooting.

  3. Tap or click View all, select Internet Explorer Performance, and then follow the instructions in the Troubleshooter.

Internet Explorer crashes when watching video

If Internet Explorer crashes while watching video, try installing Java, or trying some of the tips in Why don’t videos play in Internet Explorer?

Pages aren't displaying correctly or appear blank

Here are some things to try if areas of a page are missing, or text and images are misaligned.

Report problems with websites

If Internet Explorer has a problem with a particular website you visit, you can report the problem to Microsoft. We'll use your feedback to help improve Internet Explorer and how Internet Explorer interacts with sites.

  1. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.

  2. Tap or click the Tools button Tools, and then tap or click Report website problems.